Distance Counselling

The Burnaby Counselling Group is pleased to provide our clients with counselling options that allow for therapeutic interaction with counsellor--Jon Wieser, M.A.-M.F.T., R.C.C. when it is impossible, difficult, or inconvenient to attend sessions at the office. We now offer distance counselling via the three options below:

1Skype (Video & Voice) Counselling Telephone Counselling Email Counselling
Skype is an online communication tool allowing for face-to-face video, voice, or text-based chat dialogue. Skype-to-Skype calling is encrypted using the same standards utilized by the US government to protect sensitive information. For more information on how Skype keeps its clients information private and for tips on improving the security of your computer, please visit this page. Download the most recent version of Skype. Set up an account and inform our office of your username. Serach for and add your therapist's username to your contacts (This information will be given to you at the time of booking). Your therapist will confirm your session via email once the payment (and informed consent) is receieved. Your therapist will call you via Skype at the scheduled time. Please ensure you are online at least five minutes prior to session start, alone (unless for a couples’ session), in a quiet room with the door closed. For best Skype picture and audio quality, ensure a hardwired connection (via LAN cable) rather than a wireless one as much as possible.
2Telephone Counselling
Your therapist will confirm our appointment via email once the payment (and informed consent) is received Your therapist will telephone you at the number indicated at the scheduled appointment time. Please ensure you are near the telephone, alone in a quiet room with the door closed at least 5 minutes prior to the scheduled appointment time.
3Email Counselling
Set up a free Hushmail account by clicking on this link and following the steps provided. Take at least 50 minutes to compose an email consisting of a detailed explanation of the issue(s) you want to address, and the goals you are hoping to achieve. Note: to ensure privacy of your correspondence please restrict the sending of therapeutic emails to the Hushmail account you have created, only. Your therapist will take 50 minutes to compose and send a response within 60 hours of receiving your therapeutic email and payment. Payment is required for each of your theaptist's responses.

Appointment & Payment Setup

Bookings and Payment Policies

Contact our Client Services Representative at 604.430.1303, and our staff will be happy to assist you.
Pre-payment is required for all distance counselling sessions. A pre-authorized credit card payment is to be arranged at the time of bookings, but you may arrange for other payment methods as well. Please speak with our client services representative for details.
Cancellation with less than 48-hour notification will be assess as a full-session fee. If a scheduled appointment is not paid for 48 hours prior to the session, the session will be cancelled.

Informed Consent

This document outlines the agreement between the client and their therapist.

You may download the "Internet Counselling Informed Consent" here, or request one to be sent to you at the time of booking.
Prior to the first distance counselling sessions, you are required to print, read, signed and returned your informed consent.
The initial session cannot take place without receiving your copy of the document.
The informed consent must be returned via Canada Post, In-Person or email with the signed document attached, created through scanning or digital photography.


Additional Information

Please note that distance counselling is not appropriate if you are:

  • Experiencing physical, sexual, or emotional abuse;
  • Having thoughts of harming yourself or someone else; or
  • Addicted to alcohol or drugs.

If you are experiencing any of the above, please speak with your doctor or speak face-to-face with a mental health professional.

Distance counselling from Burnaby Counselling Group is currently limited to residents of British Columbia.


Internet Counselling Informed Consent